PAYMENT AND DISPATCH POLICY

We have signed up with a company called, “Pay-Fast” to process the credit card payments. This company has a positive track record and fully complies with all the South African legislation pertaining to credit card transactions. It has all the necessary security mechanisms in place to ensure that all of your credit card details are safely stored. We however cannot make any warranties on behalf of Pay Fast.

With reference to the various pieces of legislation, pertaining to Credit card payments, there is a delay of a few days between you the buyer making the payment and this payment being released into our bank account, it is at that point in time when we consider the order as having been “paid”.

We therefore ask you to please accept that this delay will affect the dispatch date of your order!

However if you would like to make an Electronic Funds Deposit (EFT) or a direct deposit, into our bank account you are welcome to do so by selecting the EFT Electronic Funds Transfer option when checking out.

 

We then ask that you email or fax the proof of this payment so that we are able to allocate it to the correct order without any administrative delay.

PRIVACY POLICY

We undertake not to share your personal information with any 3rd party and will always respect your privacy. Other than updating you about new products and special offers we will never send you unnecessary communication. Should you wish not to receive any marketing materials from us, please let us know in writing and we will remove you from our mailing list. We have an open door policy with our clients and welcome you to contact us with regards to any problems or suggestions.

RETURNS POLICY

We pride ourselves on supplying products which are durable and of a high quality.

We acknowledge that there could be some variations in the colours of the products and at no time do we imply that this will not be the case.

Should the goods which you receive not be what you have ordered then we ask that you place your complaint in writing to us, which can be faxed or emailed.

Photographic (in colour) evidence will certainly be very helpful for a speedy response and rectification of the alleged error.

Please inspect the goods delivered within 24 hours from receipt and advise us within 2 working days if there is any discrepancy.

Any faulty or damaged goods will have to be returned to us before any replacements can be dispatched, unless any alternative arrangements are made, which have be recorded in writing and signed by ourselves.

The returned goods must be accompanied by the packaging in which you received them.

DELIVERY POLICY

We do not deliver the goods ourselves but make use of the “DOMESTIC PARCEL SERVICES” of the “SA Post Office” or a courier company. You can select your choice when completing the checkout process.

The goods will be insured subject to the SAPO rules and regulations. (www.postoffice.co.za) or our current courier company, The Courier Guy’s terms of service.

These services are operated in accordance with the rules and regulations of the respective service provider.

If you would prefer to specify your preferred Courier who would then be expected to collect the consignment from our premises, in which case “Risk” passes at the moment of collection.

* “REMOTE” DELIVERY SURCHARGE. Where the delivery address is classified as “remote” or difficult to reach or requires 3rd parties to fulfill the delivery a surcharge becomes applicable. We reserve the right to then communicate with you re the payment of that surcharge.

 By buying more than 1 pack at a time you will have a saving on the delivery charge!!

This saving is also applicable if the order consists of a mixture of more than one size!
The saving then reduces the cost of a BAG SAFE, further!
For purchases of more than 10 packs, please contact us for “Bulk” pricing/deliveries.

Similarly for deliveries outside of SOUTH AFRICA, please contact us for delivery arrangements and charges.

OFFICE HOURS

Our office hours are generally from 09:00 to 15:30, Monday to Friday, except for Public Holidays.

We do close in December for a few weeks over the Festive season.